Registration as a member of the WOOP community;
Use of the WOOP community online platform at uk.woop.world including any subpages relevant to the WOOP community (the “WOOP Platform”), and of the information, applications and services offered on this platform (the “Services”); and
Application for and participation in campaigns and Campaigns offered to you by WOOP to enable you to test and rate products (“WOOP Campaigns”) of participating businesses (the “Campaign Partners“).
The WOOP Platform and the WOOP community are operated by WOOP as data controller, and WOOP is responsible for any collection, processing and use of your personal data in this context.
WOOP as data controller responsible for the collection, processing and use of your personal data relating to your use of the WOOP Platform
The WOOP Platform and the WOOP community are operated by WOOP as data controller. In the following sections, we will inform you about what personal data WOOP collects, processes and uses about you when you use the WOOP Platform and whether and when those data are disclosed to any third parties.
The legal basis for this data processing is the fulfilment of the service requested by you (Art. 6 Para. 1(b) GDPR) in accordance with our Terms of Site and Participation agreed with you. The legal basis for WOOP passing on to third parties is Art. 6 Para. 1(f) GDPR. You have the right to object to this type of data processing at any time. To exercise this right, please follow the instructions as outlined on the profile page of your WOOP account.
1. Visiting the public area of the WOOP Platform
2. Registration as a member of the WOOP community
In order to use the WOOP Platform and the Services, and to take part in WOOP Campaigns, you need to register on the WOOP Platform as a member of the WOOP community and to create a user account (the “WOOP Account”).
For this purpose, you have to provide us with certain information about you e.g.:
your email address
a nickname of your choice (the “User Name”)
a password of your choice
We need this mandatory information
to be able to register you as member of the WOOP community
to be able to contact you with regard to participation in suitable WOOP Campaigns based on the information you provided and, if applicable, to invite or select you to participate
to be able to manage your participation in WOOP Campaigns (e.g. to update or communicate with you about them, such as progress updates, reminders and information about rewards)
to be able to communicate with you in connection with your membership of the WOOP community
The following information is not mandatory but will be necessary for the fulfillment of test or sample products, and to send rewards and prizes awarded to you either during or after a campaign
your full name
details of your residential address (e.g. place, country, post code or district, if applicable)
mobile phone number
We consider the processing of your personal data in this context to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 5419/16.
The following information is not mandatory but help us to tailor invitations to new Campaigns to you:
your date of birth
Once you have submitted your registration request, you will receive an email from WOOP to verify your email address and activate your WOOP Account. To complete your registration, please follow the instructions in this email.
Your Account creation only happens at your request. Therefore, we consider the processing of your Account Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 5419/16.
3. Participation in Campaigns
As a member of the WOOP community, you can participate in current Campaigns on general topics (e.g. your interests, your job and education or family and home) and on campaign-specific topics, which we usually develop in cooperation with a Campaign Partner.
Participation in those campaigns is voluntary. The more campaigns you complete, the better we can understand what you are interested in and which WOOP Campaigns suit you.
If your views or interests change, you can also subsequently make changes to your answers on most of the general topics.
The information you provide us in campaigns on general topics will be stored with your profile and will be used by us only to be able to even better select you, based on the information you provided, for potential participation in specific WOOP Campaigns and to send you invitations for this purpose. In no event will your answers be disclosed to third parties in personally identifiable form, except if expressly requested by you or where you have given your consent. However, we may analyse your answers to surveys on general topics for statistical purposes, and surrender them to third parties, in anonymised form (which does not allow any conclusions as to your identity).
Campaigns are usually run in cooperation with our Campaign Partners. We disclose the answers to questions/missions to the Campaign Partner responsible for the Campaign concerned in anonymised and aggregated form only. Also in this case, we make sure that no conclusions as to your identity can be drawn. WOOP will store your answers on Campaign-specific surveys permanently with your profile only if they are relevant for your future selection for WOOP Campaigns.
4. Collection of Sensitive Data
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under article 9 Regulation (EC) 5419/16.
We only collect Sensitive Data where you have given your explicit consent, it is necessary, or you have deliberately made it public.
5. Feedback/photos/other content
As part of your use of the WOOP Platform, specifically your participation in WOOP Campaigns, you may submit to WOOP and submit different types of content, such as feedback, comments, surveys, images, audio, video files, reviews or other contributions (the “Content”).
Content you share to be public may be published by WOOP on uk.woop.world. In this case, the Content you shared to be public and, as the case may be, the date and time of submission and/or the User Name chosen by you will be displayed. No other information will be publicly displayed or can be viewed by others, unless you share such information yourself (e.g. as part of a caption of an image you uploaded).
Your Content will be retained by WOOP for as long as the WOOP Campaign concerned, in the context of which your Content was published, will appear on the WOOP Platform. For this period of time, your Content will be publicly available. All Content and related information will be deleted after such period of time, unless relevant limitation periods applicable to the Content require a longer storage of the Content. You may request for justified reasons (e.g. in case of termination of your membership of the WOOP community) that WOOP delete the Content you published
Moreover, WOOP may make Content you shared to be public available to the Campaign Partner whose products you tested in the WOOP Campaigns concerned to inform the latter about the progress of the Campaign, e.g. as part of result presentations. In this case, the Campaign Partner will only receive the Content you shared and, as the case may be, the User Name chosen by you. Only with your explicit consent will we share any other information, such as your real name. Therefore, you should make sure at all times that your User Name is not the same as your real name. The Campaign Partner may use the Content you shared only for its internal evaluation of the WOOP Campaign concerned and may not publish the same or use it for any other purposes without your consent.
When sharing your Content, you may further be offered to optionally consent that:
(i) WOOP may use the Content you shared (including your chosen User Name) in any form (e.g. in printed material, such as flyers, in-store, public relations, trade fair banners and brochures, or in digital form, such as email newsletters, presentations, online advertising and banners, social media, etc.) to advertise the WOOP community and WOOP’s offering;
(ii) WOOP may disclose the Content you shared (including your chosen User Name) to the Campaign Partner whose products you tested in the WOOP Campaign concerned for the latter to use your Content to advertise the products you tested in any form (e.g. in printed material, such as flyers, in-store, public relations, trade fair banners and brochures, or in digital form, such as email newsletters, presentations, online advertising and banners, social media, etc.)
No other information will be published or disclosed. In particular, WOOP will never without your consent publish your real name and/or disclose it to the Campaign Partner.
Your consent to the use described above is voluntary and you may withdraw it at any time by sending a respective request to the contact information provided under Part 2, clause 3. You may access the wording of the consent declarations you have made, if any, at any time by sending a respective request to the contact information provided under Section 13.
6. Help contact form
As a member of the WOOP community, you can communicate with us using the help contact form in your member area. Depending on the type of assistance you need, you will be required to enter the following information:
type of problem
your operating system
your question or comment to WOOP
If necessary to answer your enquiry, WOOP will forward your enquiry (and all data associated with it) to the WOOP Community Manager or Campaign Manager responsible for the WOOP Campaign concerned.
7. Purposes connected to the business of WOOP
We may use your personal data for the purposes relevant or connected to the business of WOOP such as:
Complying with legal and regulatory obligations and requirements;
Enforcing obligations owed to WOOP;
Researching and developing new Journeys on WOOP;
Accounting, risk management, compliance and record keeping purposes;
Carrying out research, planning and statistical analysis; and
If you have consented, your personal data may be used by WOOP for the purposes of marketing services offered on the website or other products or services offered by WOOP or those of its strategic partners (e.g. Campaign partners) or business affiliates e.g. informing you of latest activities, special offers, promotions or sending you newsletters.
In order for us to marketing journeys which are of special interest and relevance to you, we may analyse and rely on your overall interaction with us (such as but not limited to your ratings and reviews of brands, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in journeys, your interactions with us and your use of (mobile) applications).
If you have contacted us with any complaints, feedback, comments, suggestions, we will use and disclose your personal data (including your contact history) to respond to you and provide you with the best service possible. If you are the complainant and you do not want us to disclose your identity to the party you are complaining about, you must let us know immediately. However, it may not always be possible to handle your complaint on the basis of anonymity.
When using your personal data to contact you for the above purposes, we may contact you via regular e-mail, SMS, telephone or any other electronic means.
If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.
8. Disclosure of information
We will not sell your personal data to third parties.
You agree that all content you provide and submit to our website, such as opinions, reviews, communication, photos, video or any other content, becomes the sole ownership of WOOP. You waive your ownership and right to these contents and expressly grant WOOP, the global and limitless usage of these data on any channel and format possible.
Your personal data may be disclosed and shared within WOOP to allow us to provide the services which you have requested.
We may disclose or share your personal data with third parties (including other companies within WOOP) who provide necessary services to us, such as:
service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc; and
our consultants and professional advisers (such as accountants, lawyers, auditors).
We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.
Our website may have the functionalities to allow you to share your personal data with other third parties such as other users of our website. You are responsible for your choice(s) and are deemed to have provided consent for any sharing of your personal data in the manner provided by the website.
You fully understand and consent that we may transfer your personal data to any location outside of the United Kingdom for the purposes set out in this Section 7. When transferring your personal data outside of United Kingdom we will protect your personal data to a standard comparable to the protection accorded to your personal data under the GDPR by ensuring that the recipient is either in a jurisdiction which has comparable data protection laws, or is contractually bound to protect your personal data.
This Policy only applies to our website and information that we collect from you. Our websites may contain links to other websites which are not owned or maintained by us. When visiting these third-party websites or disclosing your personal data to third parties (including buyers or sellers on our website), you should read their privacy policies, or ask relevant questions before you disclose your personal date. We are not responsible for the collection, use or disclosure of your personal data by such third parties.
Our website and mobile or web-based applications may provide you with social plug-ins from various social networks (such as Facebook or YouTube). If you choose to interact with a social network, your activity on the WOOP platform will also be made available to the social networks.
If you are logged in on one of the social networks during the visit to the WOOP platform, the social network might add this information to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish for such a data transfer, please log off on your social network before the WOOP platform.
We cannot influence this data collection and data transfer via the social plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
Data collected by automated means
Various technologies may be used on the WOOP platform in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally, but may, contain a user’s personal data. Examples of such technologies include:
Flash cookies. A particular form of cookie is the flash cookie. In contrast to normal cookies, these cookies are not created and saved by the web browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible if you follow instructions available from the Adobe Flash Player website. You can also obtain more information about these cookies on that website.
Web beacons and tracking links. Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website or our (mobile) applications. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
This WOOP platform uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses "cookies", which are text files placed on your device, to help the website analyze how users use the site. The information generated by the cookie about your use of this platform is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this platform, your IP address will be cut back by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of WOOP, Google will use this information to evaluate your use of the website, to compile reports on the platform activities and to provide the website operator with further services associated with the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
This WOOP Platform uses the following cookies for Google Analytics
“_ga” cookie is used to distinguish visitors and expires after 2 years
“_gat” cookie is used to is used to throttle request rate and expires after 10 minutes
“ga-disable-” cookie is used to opt-out of tracking and expires 31.12.2099
WOOP has appropriate technical and organisational security measures in place to prevent your personal data from any unauthorized access, use, destruction, alteration or loss.
WOOP will disclose personal data only to those employees who need to know such information in order to provide the WOOP platform and the associated Services and features, and to facilitate your participation in WOOP campaigns.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA
13. Your rights / how to contact us
As per the provisions of applicable law, you have the right to access and request information about the personal data WOOP has collected from and stored about you and the right to have those data updated, rectified, transferred or cancelled or to object to its processing.
You are further free to withdraw at any time, with effect for the future, any consent you may have given with respect to the processing of your personal data.
If you have any questions or concerns regarding the collection, processing and use of your personal data, or if you wish to exercise your rights referred to above, please contact us by email or post to the contact information available here.
In particular, without being limited to this, you have the following rights under applicable European data protection law:
Right of appeal to a supervisory body: you have the right to appeal to a data protection authority in the European Union.
We will endeavor to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.
For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. If you do not provide us with the required personal data, or if you do not accept the amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the services that you require or have requested, such as the participation of Campaigns or activities.
You may also opt-out from receiving electronic communications from us. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each marketing communication email you receive from us. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, this may result in the removal from Campaigns as we will no longer have a means to stay in touch with you with regards to activities and prizes. However, you may still receive important administrative messages, from which you cannot opt-out.
Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion), you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
14. Account Deletion
Both members and WOOP reserve the right to terminate the service at any time. WOOP cannot be held liable by a member or third parties because of the closing an account. You acknowledge that when you delete your account, you will no longer have access, and your personal sensitive data (account data) are removed. There will be no way to restore the account and you accept that you lose all potential rights linked to your account. From that point onwards, WOOP will have no liability in any way anymore towards you. You can delete your account: by sending an email to email@example.com with a request to delete your account.
We delete your sensitive personal information and stop processing your data further. You will no longer receive communication from our company.
For business purposes some data remain stored, however are not traceable back to you as individual member, but only on an aggregate level. Our clients demand the storage of these data and they have only the purpose of (aggregated) analysis on campaign or client level. Those data are the non-sensitive personal data, such as campaign data, third party data.
Content: all content provided has become the sole ownership of WOOP and might remain visible on our site, or any other channel, in any form possible. This includes blog posts, opinions, pictures or any other content provided.
15. Storage Period
16. Governing Law
This Policy is governed by the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the High Courts in London in any dispute relating to this Policy.